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Frequently Asked Questions About Basix Loan

Getting a Loan

How do I get a loan?

Apply online with a short application. We offer loans between $3,000 and $5,000. Once you're approved, you'll know the exact details before you make a final decision. It takes just a few minutes. Funds will arrive in your bank account within 1-2 business days.

Is your site secure?

Yes, we use 128-bit SSL encryption, just like the banks, to protect your information. We treat your information with the utmost of care. See our website privacy policy to learn more.

Do you check my credit?

Yes, we do check credit, though other factors are also considered in our credit decision.

Can I get a personal loan if I have bad credit?

Yes, people with bad credit or no credit may qualify for a loan.

How much will this loan cost?

For a breakdown of loan costs, visit our rates page.

How can I use this loan?

You can use a personal loan for anything you want: emergencies, car repairs, home improvements, medical expenses, family, pets, education, or even a vacation.

Can I change my mind?

We have a 3-day money back guarantee if you want to return the principal of your Basix loan within 72 hours of loan disbursement.

Please note that we can't refund fees from any third parties in connection with this loan.

Where is Basix located?

Our headquarters are located at 1377 N Serrano Ave in Los Angeles, CA 90027. To send mail or correspondence, please direct it to:

PO Box 1009
Palatine, IL 60078-1009

Unfortunately we cannot accept customers or conduct any in­-person transactions from this location.

Making Payments

How do I make a payment?

If you sign up for automatic payments, just make sure you have the funds available. Automatic payments will be deducted from your bank account on the 15th of the month.

To schedule a payment, call us at (888) 439-6390. If you want to pay by check, please send it to:

DEPT LA 24483
Pasadena, CA 91185-4483

Sign up for automatic payments at any time. It's an easy call, chat, or email.

Can I make additional payments?

Absolutely. It saves you money by reducing your loan cost and is easy to set up.

Can I pay off my loan early?

Of course. And there are no prepayment fees. Just send us an email, chat us, or give us a call.

Can I defer a payment?

No, but we do have a 15-day grace period.

What is a 15-day grace period?

You have 15 days from the time your payment is due until we have to charge you a $5 late fee. For example, when your payment is due on the 15th of the month, you have until the 30th to make a payment before a late fee is charged. During this time, interest fees will still apply. Late payments may also be reported to credit reporting agencies.

What happens if I don't pay back my loan?

If you fail to make a payment, we will work with you to collect payments. After 120 days, your loan may be referred to a collection agency for further action.